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Sun Valley Tire & Auto Service

5  Reviews

(928) 772-9118
8337 E State Route 69
Prescott Valley, AZ 86314
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Description

Our job is taking care of neighbors... We just happen to fix cars for a living.
Welcome to Sun Valley Tire & Auto, Prescott Valley, AZ. We Are Automotive Service Excellence and Master Automotive Repair Technicians.

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(928) 772-9118
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HOURS

MON: 7:00 AM-6:00 PM
TUE: 7:00 AM-6:00 PM
WED: 7:00 AM-6:00 PM
THU: 7:00 AM-6:00 PM
FRI: 7:00 AM-6:00 PM
SAT: 7:00 AM-3:00 PM

SERVICES

Auto Repair, Tire Dealer, Brake Service, Auto Air Conditioning, Oil Changes

BRANDS

Bridgestone, Firestone, Toyo Tires, Pro Comp, Rancho Tire Brands

PRODUCTS

Automotive Tires and Wheels

Recommended Reviews

Average Rating (5)
Photo of bkalley

bkalley

written: 2 Reviews
The only thing worse that incompetence is lying to excuse it. I had a 9:00am appt. for new tires (bought through TireBuyer, which is great). At 10:00 I was still waiting so I asked for my keys because I am partially disabled and couldn't stand there waiting any longer. Instead of honoring my request the 'boss' refused and instead had someone bring my car in ahead of when it otherwise would have. They asked if I wanted nitrogen and I said no. (This is a scam to charge you more. The air is already 78% nitrogen, and every respectable shop uses a moisture trap on their compressed air.) They changed the tires but did not use a torque wrench. When I got the car home I found they had swapped my factory valve caps for ugly (and cheap) chrome and green caps. The Tires were over-inflated by 7 to 8 pounds, and the lug nuts were over tightened by at least 15 pounds. I went back to get my original caps back, made sure they hadn't charged me for nitrogen, and pointed out the errors in torque and pressure.Instead of apologizing and offering to fix it, 'Paul' lied and said they deliberately over-inflate with nitrogen. Nonsense. Regardless of the gas content the pressure should be set to the car manufacturers specs. The only reason to over-pressurize the tire is to assist with the lie that nitrogen gets better mileage, but at the cost of wear and safety) As far as the improper torque, his excuse, like many shops now, is that they use 'torque sticks' on the air wrench. Don't fall for this, either. What he is referring to are called PRE-torque sticks. They are torsion bars invented to help prevent the mechanic from over-tightening the nuts PRIOR to final torquing with a wrench. The problem is that so many shops now rely on them for final torquing. I have yet to see a lug nut properly torqued using a stick only. Insist they use a needle or click-stop torque wrench, and if they don't go to another shop. Never again. Update. I finally took the car on the highway and discovered this shop also didn't balance the wheels properly. I had to drive all the way to Flagstaff under the speed limit to avoid the vibration.
Photo of bkalley

bkalley

written: 2 Reviews
The only thing worse that incompetence is lying to excuse it. I had a 9:00am appt. for new tires (bought through TireBuyer, which is great). At 10:00 I was still waiting so I asked for my keys because I am partially disabled and couldn't stand there waiting any longer. Instead of honoring my request the 'boss' refused and instead had someone bring my car in ahead of when it otherwise would have. They asked if I wanted nitrogen and I said no. (This is a scam to charge you more. The air is already 78% nitrogen, and every respectable shop uses a moisture trap on their compressed air.) They changed the tires but did not use a torque wrench. When I got the car home I found they had swapped my factory valve caps for ugly (and cheap) chrome and green caps. The Tires were over-inflated by 7 to 8 pounds, and the lug nuts were over tightened by at least 15 pounds. I went back to get my original caps back, made sure they hadn't charged me for nitrogen, and pointed out the errors in torque and pressure.Instead of apologizing and offering to fix it, 'Paul' lied and said they deliberately over-inflate with nitrogen. Nonsense. Regardless of the gas content the pressure should be set to the car manufacturers specs. The only reason to over-pressurize the tire is to assist with the lie that nitrogen gets better mileage, but at the cost of wear and safety) As far as the improper torque, his excuse, like many shops now, is that they use 'torque sticks' on the air wrench. Don't fall for this, either. What he is referring to are called PRE-torque sticks. They are torsion bars invented to help prevent the mechanic from over-tightening the nuts PRIOR to final torquing with a wrench. The problem is that so many shops now rely on them for final torquing. I have yet to see a lug nut properly torqued using a stick only. Insist they use a needle or click-stop torque wrench, and if they don't go to another shop. Never again.
Photo of lgrath

lgrath

written: 1 Review
What a stressful and money rip off company. Had my car for 4 days to replace a starter and cost $400, only it did not fix the problem and they wanted more money. I had to have my car towed to another shop because I could not trust sun valley anymore. My car was fixed at Autoworks in three hours, it was the ignition cylinder. Dont waste your time at sun valley
Photo of kfocht

kfocht

written: 1 Review
This establishment not only falsified data they listed on Carfax, but also refused to honor the warranty they claim they offer on their repairs. Gave me some obscure loophole, but wouldn't provide me with a copy of their exact warranty policy where it states that loophole. The work the said they DID do on the vehicle needs repair - which means they really didn't do it. Beware.
Photo of tanya larson

tanya larson

written: 1 Review
We recently moved from Phoenix, AZ to Michigan. Before we left, we needed to replace the tires on our car so we wouldn't have problems on the way. My husband located Sun Valley Tires, and it was definately worth the trip to come to Prescott. Our tires were taken care of thoroughly, the whole care was inspected for road worthiness, and we, and those all around us, were treated with great customer service and respect. I would recommend them to anyone.

Sun Valley Tire & Auto Service

Swap start/end
8337 E State Route 69
Prescott Valley,  AZ 86314